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Frequently Asked Questions
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What is acceptable for the upgrade "proof of previous ownership" requirement?
Help, I lost my receipt! Now how do I get my rebate?
Is it best to send a copy of my receipt and hold onto the original?
If I'm asked to send the original "UPC", what does that mean?
If I'm asked to send the original "Proof Of Purchase" what does that mean?
I forgot to send in for my rebate and now it has expired. If I send it in late, will I be able to get my rebate?
The store I went to advertised a rebate for a product I bought, but they didn't have the rebate forms! Am I out of luck?
What are ClickChoice Rewards?
If I complete the online submission, why do I still have to mail in the form and required information?
Do I have to supply personal information such as an e-mail address with my submission?
I bought more than one of the same product that a rebate was offered on. Can I submit for more than one rebate?
The product that I purchased has two rebates. The Manufacturer offers one and one is offered by the store at which I bought the product. May I submit copies of the receipt and UPC code?
I purchased the product that I am submitting a rebate for online and did not receive a receipt. Can I still receive a rebate?
How do I check the status of my rebate?
I checked the status of my rebate and it states that my submission is invalid. What do I need to do to receive my rebate?
How long do I have to resubmit my rebate?



What is acceptable for the upgrade "proof of previous ownership" requirement?
The acceptable materials when submitting for the upgrade rebate "proof of previous ownership" of a retail (boxed or downloaded) stand alone version of any McAfee software product or any Norton software product are the original product CD diskette 1, title page of manual, or your confirmation e-mail from your downloaded purchase. Please be advised that any pre-installed or supplied by manufacturer (OEM) versions do not qualify.
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Help, I lost my receipt! Now how do I get my rebate?
We've come a long way from the days of handwritten receipts and carbon copies! Most stores can reprint you a receipt, especially if you paid with a credit card and know the exact date of your purchase. Just visit the store where you purchased the product and request an original receipt.
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Is it best to send a copy of my receipt and hold onto the original?
Always send a copy of your receipt. You should always make a copy of submission materials in the event it is needed for future reference.
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If I'm asked to send the original "UPC", what does that mean?
Sample UPC symbolThis means you need to send the product bar code, usually found on the bottom of the box or inside flap of the box consisting of 12 numbers starting with the number 7. If it is a bundled product (two products) the UPC code will be found on the shrink wrap around the two products. But some boxes may have several different looking bar codes, and it can get confusing! If you are unsure, ask someone at the point of purchase or call the customer service number on your rebate form.
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If I'm asked to send the original "Proof Of Purchase" what does that mean?
Sample Proof of PurchaseDue to Printing error, Proof of Purchase is not required for any Upgrade Rebate submission.This means you need to send the product Proof of Purchase tab. This is found on the top inside flap of the software box and it includes the product name, SKU# and UPC#.
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I forgot to send in for my rebate and now it has expired. If I send it in late, will I be able to get my rebate?
Promotions such as rebates are carefully planned for very specific timeframes. If the postmark date has passed for your rebate, unfortunately you will not qualify. But truthfully, what makes a rebate special is the fact that they aren't offered all the time - so check your dates and apply promptly!
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The store I went to advertised a rebate for a product I bought, but they didn't have the rebate forms! Am I out of luck?
Please contact the retail store where you made your purchase they'll stand behind their advertising and hopefully they'll have received more forms since your last visit. If not, please contact the McAfee Rebate Center at 1-888-221-4692 and we will be happy to e-mail or fax you a copy.
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What are ClickChoice Rewards?
ClickChoice is a unique program that gives consumers the opportunity to select a product of higher value than the promotional rebate reward. Simply click and choose a product or service, or take the original rebate reward. Products and services offered will reflect values at or above the original rebate reward.

It is very easy to participate in the program as the whole process is completed online. Whether you are searching for, submitting or tracking a rebate online simply look for the ClickChoice logo. You will be offered several rewards to choose from. All you have to do is click the "CHOOSE" button next to the reward you want and submit your rebate as usual.
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If I complete the online submission, why do I still have to mail in the form and required information?
By completing the online submission process, your rebate can be expedited through the process once we receive the paperwork. This also ensures that all information required to validate your rebate is accurately captured. You still must mail in the rebate form and all supporting documentation to validate your claim to ensure that the correct product was purchased during the promotional period.
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Do I have to supply personal information such as an e-mail address with my submission?
Information in addition to address and product information is used only to help provide you additional information regarding the status of your rebate once it is submitted. Once your rebate request is received and entered, we will notify you, via e-mail, of the status of your request. You'll also be able to track the progress of your submission through our website so you know when to expect your rebate reward. Collecting your e-mail address is just another way we like to keep our customers informed of when they will receive their reward.
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I bought more than one of the same product that a rebate was offered on. Can I submit for more than one rebate?
Many rebates have a limit on the number of claims that can be submitted on a single promotion, usually "one rebate per individual per household". To find out the specific rules for the promotion you are submitting, please review the promotion details on your rebate form or website.
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The product that I purchased has two rebates. The Manufacturer offers one and one is offered by the store at which I bought the product. May I submit copies of the receipt and UPC code?
When there are multiple rebates available for the same product, many times the store rebate will accept a copy of the purchase and product information. If the store does not accept a copy of the purchase and product information, the store will most likely print out two rebate coupons or receipts for submitting both rebates. For the specific rules of the promotions, you should refer to the promotion details on the rebate form or website.
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I purchased the product that I am submitting a rebate for online and did not receive a receipt. Can I still receive a rebate?
Qualifying purchases made online should have been accompanied by a packing slip or receipt in the shipping box. For these purchases, the packing slip may be used as the receipt.

For product purchase downloads, the purchase confirmation e-mail may be used as the receipt.
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How do I check the status of my rebate?
Checking the status of your rebate is easy. You can check the status of your rebates by simply clicking on "TRACK YOUR REBATE" and completing the requested information. If you prefer to call to get the status of your rebate, you may utilize our automated voice response service to quickly get the status of your submission. To utilize this service, simply dial the toll-free number provided on your rebate form. This automated toll free number will give you the status on when you should receive your check.
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I checked the status of my rebate and it states that my submission is invalid. What do I need to do to receive my rebate?
Please refer to the Resubmission section of our website. You may submit the missing information to:

McAfee Rebate Processing
Resubmission Department
P.O. Box 540156
El Paso, TX 88554-0156

Be sure to include your name, address, phone number, promotion name and tracking number.
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How long do I have to resubmit my rebate?
If you receive an e-mail or postcard stating that your rebate is invalid we encourage you to resubmit with the correct information within 30 days of the e-mail send date or postcard mail date. Please resubmit to the following address:

McAfee Rebate Processing
Resubmission Department
P.O. Box 5401566
El Paso, TX 88554-0156

Be sure to include your name, address, phone number, promotion name and tracking number.
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